How can we help you?
At Ory, we offer a range of comprehensive support options, plans and levels to ensure organizations receive the assistance they require. Ory's flexible support offerings are tailored to empower organizations to maximize their usage of Ory services and achieve their desired outcomes. For Ory Network, Ory on-premise or Ory private cloud.
Ory Support Plans
Ory Network Standard Support
With Ory Network Standard Support, you gain access to Ory’s support ticketing system for assistance with your technical needs. Additionally, concierge onboarding is available via a private Slack channel to ensure a smooth start. You can also engage with the wider developer community through the public Ory Community Slack, giving you more opportunities to connect and collaborate.
Ory Network Premium Support
The Premium Support add-on offers enhanced support, including guaranteed response SLAs for faster issue resolution. You'll also benefit from a dedicated private Slack channel for direct access to the Ory team. Plus, bi-weekly check-in meetings ensure continuous support and proactive guidance tailored to your project’s needs.
Ory self-hosted with Enterprise Support
Ory Enterprise Support focuses on organizations which prefer to manage an instance of an Ory Open Source service an on-premise, self-hosted or private cloud setting. Ory Enterprise support provides organizations with maximum flexibility for deployments when self-hosting Ory services.