About Lumin PDF
Lumin PDF is a cloud-based PDF collaboration and editing platform that offers an
extensive toolkit for document creation, editing, and sharing. The company
integrates with popular storage solutions such as Google Drive and Dropbox, and
it caters to a diverse audience ranging from educators to business
professionals.
The challenge
Lumin faced growing security demands as it expanded its global customer base.
The company struggled to protect sensitive data and manage both internal and
customer identities efficiently in an environment where threats continually
evolved. They needed a scalable solution that enforced strict authentication,
authorization, and access control without increasing costs. A critical part of
the challenge was ensuring that customers experienced a secure yet frictionless
login and account management process through effective CIAM, which was essential
to maintaining customer trust.
The solution
Lumin adopted Ory Network, a managed service that built on proven open source
technology, to revamp its security and customer identity management strategy.
The service provided secure identity management through Ory Identities, handled
authorization with OAuth2, and managed access using Permissions, all while
delivering comprehensive CIAM capabilities. It offered features such as single
sign-on, self-service password resets, and role-based access control to meet
stringent security requirements and streamline customer onboarding. Lumin
integrated these features into a zero trust model that met compliance standards
and protected both internal systems and customer data. The technical team
customized security policies and automated authentication workflows to enhance
the customer experience and ensure seamless access.
The results
Lumin improved its security posture and operational efficiency significantly.
The service supported over 65 million user profiles and 5 million active monthly
users while reducing the risk of internal breaches and customer identity
compromise. It streamlined system auditing with real-time monitoring, enhanced
team productivity by automating manual tasks, and reinforced customer trust
through robust CIAM practices. Technical metrics showed improved performance,
reduced downtime, and a notable boost in customer satisfaction and conversion
rates. The solution enabled Lumin to comply with industry standards and maintain
a robust security framework that effectively managed customer identities.
The conclusion
Ory Network transformed Lumin’s identity and security management by offering a
comprehensive and scalable solution with advanced CIAM capabilities. The managed
service strengthened system integrity and boosted customer trust while
supporting rapid growth. Lumin scaled securely, met global standards, and
delivered seamless customer experiences while lowering costs and simplifying
operations. The solution empowered technical leaders to maintain a resilient
security infrastructure that adapted to evolving threats and drove long-term
success.
