About Lumin PDF

Lumin PDF is a cloud-based PDF collaboration and editing platform that offers an extensive toolkit for document creation, editing, and sharing. The company integrates with popular storage solutions such as Google Drive and Dropbox, and it caters to a diverse audience ranging from educators to business professionals.

The challenge

Lumin faced growing security demands as it expanded its global customer base. The company struggled to protect sensitive data and manage both internal and customer identities efficiently in an environment where threats continually evolved. They needed a scalable solution that enforced strict authentication, authorization, and access control without increasing costs. A critical part of the challenge was ensuring that customers experienced a secure yet frictionless login and account management process through effective CIAM, which was essential to maintaining customer trust.

The solution

Lumin adopted Ory Network, a managed service that built on proven open source technology, to revamp its security and customer identity management strategy. The service provided secure identity management through Ory Identities, handled authorization with OAuth2, and managed access using Permissions, all while delivering comprehensive CIAM capabilities. It offered features such as single sign-on, self-service password resets, and role-based access control to meet stringent security requirements and streamline customer onboarding. Lumin integrated these features into a zero trust model that met compliance standards and protected both internal systems and customer data. The technical team customized security policies and automated authentication workflows to enhance the customer experience and ensure seamless access.

The results

Lumin improved its security posture and operational efficiency significantly. The service supported over 65 million user profiles and 5 million active monthly users while reducing the risk of internal breaches and customer identity compromise. It streamlined system auditing with real-time monitoring, enhanced team productivity by automating manual tasks, and reinforced customer trust through robust CIAM practices. Technical metrics showed improved performance, reduced downtime, and a notable boost in customer satisfaction and conversion rates. The solution enabled Lumin to comply with industry standards and maintain a robust security framework that effectively managed customer identities.

The conclusion

Ory Network transformed Lumin’s identity and security management by offering a comprehensive and scalable solution with advanced CIAM capabilities. The managed service strengthened system integrity and boosted customer trust while supporting rapid growth. Lumin scaled securely, met global standards, and delivered seamless customer experiences while lowering costs and simplifying operations. The solution empowered technical leaders to maintain a resilient security infrastructure that adapted to evolving threats and drove long-term success.