OpenAI overcomes explosive growth challenges with next-gen CIAM solution

OpenAI’s explosive growth, paticularly with ChatGPT, highlighted the critical need for a modern and scalable Customer Identity and Access Management (CIAM) system.

Traditional CIAM solutions proved inadequate for their requirements of self-hosting, improved user experience optimization, and enhanced observability. Facing the challenge of securing sensitive data and managing user permissions at an unprecedented scale, OpenAI sought a solution that would allow them to maintain control over their identity processes, data, and innovation.

OpenAI wanted a partner that could help enable our vision for owning our identity processes, data, and success.

— Benjamin Billings, Identity at OpenAI

To address these challenges, OpenAI partnered with Ory, leveraging their open-source, modern architecture, and CockroachDB's distributed database. This combination provided the necessary performance, resilience, and scalability.

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